
                  ===============
                  TrueSync README
	          ===============

This document contains information about TrueSync Plus, 
TrueSync Desktop, and related products. After reading it,
you may want to print it for future reference.

Note: TrueSync Plus, TrueSync Desktop, and associated TrueSync
   accessors run only on Windows 95b or later (Windows 95a is
   incompatible because of its inability to handle long file names),
   Windows 98, Windows 2000, Windows ME, Windows NT 4.0
   Workstations, and higher. A Web browser is also required
   (Microsoft Internet Explorer 3.01 or Netscape Navigator 3.0
   or later).
   
As with any product, Starfish recommends backing up your 
data files before installation and periodically as you 
continue to use the product.  For help backing up your 
data, please visit the Starfish Web site at: 
http://www.starfish.com/service/backup/

========
CONTENTS
========

1.   Supported Applications, Devices, and Services
2.   Installing and Synchronizing: General Notes
3.   Installing and Synchronizing: Accessor-Specific Notes
4.   Uninstalling
5.   Technical Support
6.   Starfish Products

================================================
1. Supported Applications, Devices, and Services
================================================

TrueSync Plus supports the most popular personal 
information managers (PIMs), handheld devices, and 
online services. Starfish continually provides free 
software updates, such as synchronization for the most
recent releases of PIMs.
 
To check the Starfish Web site for software updates, 
click the Windows Start button. Choose 
Programs | TrueSync Plus | Product Updates or 
Programs | TrueSync Desktop | Product Updates. 
TrueSync's Component Install program will start.  
Check the Internet checkbox in the first screen 
and click Next.
 
For additional product news, visit www.starfish.com.

==============================================
2. Installing and Synchronizing: General Notes 
==============================================

Please note the following guidelines:

*  To use TrueSync Plus, TrueSync Desktop, and associated
   accessors, you must be running  Windows 95, Windows 98, 
   Windows 2000, Windows ME or Windows NT 4.0 Workstations
   and above.  In addition, Windows NT users and Windows 2000 
   users must have administrative rights to install TrueSync 
   Component Install. 
   
*  To use TrueSync Plus, TrueSync Desktop, and associated
   accessors, you must have one of the following browsers
   installed:
   - Microsoft Internet Explorer 3.01 or later
   - Netscape Navigator 3.0 or later 

*  TrueSync products support only native operating 
   systems for languages other than English.  Support 
   is not provided for "hybrid" Microsoft Windows environments, 
   i.e., double-byte shell programs overlaying the English 
   version of Windows operating systems.

*  If you are installing from a CD: Your CD may contain 
   both a Documentation folder and an Acrobat folder. The
   Documentation folder contains electronic versions of the
   manuals in .pdf format. To read these manuals, you will
   need to install the free Acrobat Reader on your system. 
   Follow these steps:
   1. Open the Acrobat folder and double-click Acrobat.exe to
      install the Acrobat Reader.
   2. Open the Documentation folder and double-click a .pdf file
      (for example, guide.pdf) to read it. 
      Note: If you want to print the .pdf file, Adobe 
      recommends printing to a PostScript printer. The 
      graphics may lose their resolution and formatting 
      if you print to a non-PostScript printer.

*  After you complete the Setup Wizard, click the TrueSync
   icon in the TrueSync window to synchronize.  For details
   on changing your settings, refer to the online 
   help system.

*  Although you can add multiple devices as accessors in TrueSync,
   the number that you can synchronize is limited to the number
   of physical connections available. If you have set up more
   device accessors than connections, the Refresh Categories
   feature may not be able to read all your devices. To correct
   this problem, remove all accessors except those that are
   connected or create a new user by clicking Synchronize | Set
   User, then clicking the New button. 
========================================================
3. Installing and Synchronizing: Accessor-Specific Notes 
========================================================

*  If you use Outlook 98, you must install the Outlook 98 
   Expression Services before you can import your Outlook
   files into TrueSync Desktop or synchronize with TrueSync. 
   To do so, follow these steps:
   1. In your Outlook 98 Setup directory, click Setup.exe.
   2. The Outlook 98 Maintenance Wizard will start; click 
      Add New Components.
   3. Click Add from Web. 
   4. Choose Yes when asked whether to check your 
      installations.
   5. Select Expression Services.

*  Palm Desktop users: Before you synchronize, close
   Palm Desktop. Wait until the synchronization process
   has completed before restarting Palm Desktop. This  
   precaution is recommended to avoid the potential  
   for duplicate entries.

*  Palm OS users: Be aware that if HotSync is running,
   there is a COM port associated with it. The default
   tends to be COM port one. A physical device attached
   to COM port one will not be able to communicate with
   your computer until you shut down HotSync. Alternatively,
   you can connect your device to a different COM port or
   you can change your HotSync settings.

*  Only one version of Organizer can be installed if you 
   plan to import data into TrueSync Desktop. You cannot 
   import successfully into TrueSync Desktop or
   synchronize successfully if both 
   Organizer 97 and Organizer 97 GS are installed. 

*  StarTAC clipOn Organizer users: Before you can
   synchronize with the StarTAC clipOn Organizer, the
   device must be connected properly and turned on. For
   details and illustrations of the connection setup,
   please read the StarTAC clipOn User's Guide. 

   If you synchronize with the StarTAC clipOn Organizer
   when either of the "overwrite" synchronization
   options are selected, all clipOn categories will be
   removed in data types (such as Contacts or Calendar)
   that are being synchronized. This is true even if a
   category is not mapped to be synchronized. Categories
   that are mapped for synchronization will then be
   recreated with data from your other client(s). Note
   that if you select a "Do not synchronize" option by
   choosing a data type in the TrueSync Data menu and
   clicking the checkbox, categories in that data type
   will not be removed. 

*  Windows 2000 users: The initial release of
   Windows 2000 does not offer support for IrComm, 
   which some phones and pagers utilize to communicate 
   with your desktop or laptop computer. 
   To enable communications using an IR port, contact the 
   manufacturer of your desktop or laptop computer. 
   If you use the Motorola Timeport device, 
   please visit www.mytimeport.com for new driver 
   availability and updates.

*  Some models of the GSM phones require infrared communication
   for synchronization and for desktop SMS applications. 
   Most laptops contain built-in infrared ports. However, if your 
   system does not include a built-in IR port, it is recommended 
   that you use the JetEye PC IrDa Serial Adapter by  Extended 
   Systems. 
  
*  When you set up your GSM phone for
   communications using the IR port, 
   the phone must be within 1/2 inch of your IR
   reader, aligned parallel to the reader. 
   If the phone is not close enough, it will 
   beep after a delay. A message "Re-Activate IR Port?"
   will appear. To correct this problem, move the phone 
   closer and make sure it is correctly aligned.

*  If you experience synchronization problems, the IR
   speed may be set too high. To correct this problem,
   change the speed to 57.6 kbps or lower on the IR
   applet, which you can access from the system tray.
   
*  You may not be able to complete the Setup Wizard 
   if TrueSync cannot communicate with your GSM
   phone. If this happens and you are using an IR 
   reader, restart your computer, and run the Infrared
   Monitor applet in the Windows Control Panel. Activate
   the IR port on your phone and align the phone within
   range of the infrared lens on the infrared reader.
   After a few seconds, Windows will recognize the phone. 
   If you are prompted for a driver file, insert the
   TrueSync CD and browse to locate the .inf file. After
   Windows installs the driver, restart TrueSync.

*  If you hold the Pause key (*) on your GSM phone for three
   seconds, a square () appears. If you then 
   synchronize to Outlook, an umlaut character () will 
   replace the square (). For example, if you are using 
   Times New Roman in Windows,  the phone number field 
   in Outlook might resemble this: 95551222. 
   When you synchronize this number to your GSM phone, 
   the umlaut will be mapped to the Pause symbol ().

* IR communication can function with only one application at a time.
  For example, you cannot synchronize successfully with the 
  phone if the SMS application is running. You must exit 
  the SMS application before starting the
  synchronization process and wait until the synchronization
  completes before starting it again.

* Phone numbers can be stored in secure memory on your Ericsson 
  wireless phone to prevent others from using them. Secure 
  phone numbers stored on your Ericsson phone will not 
  be synchronized when you select the "Synchronize" option, 
  and may be overwritten if you select either of the 
  "delete and overwrite" options.

* If you are using the Palm device accessor, pressing Cancel 
  on the device may result in a two-minute delay before
  synchronization is cancelled. To avoid this delay, press
  Synchronize | Stop on the TrueSync menu bar instead. 

* Any references to the Motorola Timeport 250/P7689 phone in 
  TrueSync Plus or in the documentation also apply to the Motorola 
  Timeport P7789 phone.

* Any references to the Motorola Timeport P7389 phone in 
  TrueSync Plus or in the documentation also apply to Motorola 
  Timeport P7489 and Motorola Timeport P7382 wireless phones.

* To set up a USB device, connect it to your system and power
  it on. The device will communicate with your computer and
  attempt to install itself. Depending on your device, the
  appropriate drivers may already be installed on your computer.
  If not, you will be prompted to select a driver for installation.
  Your device CD includes one or more .inf (driver) files. When
  prompted, insert the CD, and browse to locate the .inf file. 

===============
4. Uninstalling
===============

Use Windows' Add/Remove Programs feature to uninstall. Be sure
to restart your system after uninstalling.

In addition, please note the following if you use Outlook
97 or Outlook 98:

*  You must close Outlook before uninstalling TrueSync Plus.

*  Outlook 97 users: You may need to delete the EXTEND.DAT 
   file from your Windows directory to remove TrueSync Plus 
   from your toolbar. This will also reset your plug-in
   settings for mail filters and related items.
 
====================
5. Technical Support 
====================

Technical support options vary, based upon the accessors 
and/or version of TrueSync Plus about which you have 
questions. You can receive online technical support 
assistance by visiting:
http://www.starfish.com/service/service.html 
That URL will take you to the Starfish Support page 
where you will find support for both Starfish products 
and those marketed by Starfish's technology partners. 

====================
6. Starfish Products
====================

To learn the latest about Starfish products, 
visit the Starfish Web site at 
www.starfish.com.

Copyright (c) 2001 Starfish Software, Inc. All rights 
reserved. Starfish, TrueSync, EarthTime 
and the Starfish logo are trademarks of Starfish Software, 
Inc. This product may be subject to various issued and 
pending Starfish patents. The furnishing of the product, any 
accompanying product, or any related documentation or materials
does not give you any license to these patents. 